My Dell 2408WFP - Powerbutton failure

Post by **maherie** » 25 May 2009, 13:04

So, here I am with a beautiful screen I've had for two years. Yesterday the power button stopped working. It got stuck in, and no longer operates the on off function.

I phoned Tech support, new one on it's way that's sorted. But I worked for Dell I know it's a refurb they'll be sending me, and I know they will stuff me round with a shittier screen and I'll have to keep sending it back and forth till I get a decent one that I'm happy with.

Just a rant, cos I've been on the other side of the coin.

I'll keep this thread updated.

Post by **Paradigm Shifter** » 25 May 2009, 13:32

:(

Sorry to hear about that, maherie. My two 2405's are still being absolute troopers. :D

I do need to send that X51v PDA back for a fix, though (the 3 year warranty runs out in July, so I'd better get on it!) because the 'down' button on the 5-way nav-pad now works 1-out-of-every-4-goes. :(

Post by **Gilly** » 25 May 2009, 15:59

the power button on my NEC screen is also flakey, but it does work. At the expense of saying anything obvious... cant you just unplug it/ switch it off at the wall? :P

packerfan · Post by **packerfan** » 25 May 2009, 17:10

Yea our 17 inch dell screen power button broke but still works, same style monitor as the dell 2405 in button style, one of the plastic tabs under it broke so now it can sort of be rotated as it is pushed, but once you know how to push it there are no issues with pushing it.

Post by **maherie** » 26 May 2009, 08:29

it still hasn't arrived. I can use power options in windows to send it into sleep mode when I'm not using it, but I'll claim the warranty cos it's there. I'll be such a nag about it, eventually I'll get a new one ;) I know it.

Post by **maherie** » 26 May 2009, 09:59

New one arrived, and it's rubbish - as expected. There's scratches all over the casing, dent's out of the stand, and it's blue. The screen won't show correct colour profiles.

On the phone to Dell Tech Support now. Organising another swap. I'll let one more come out and If I'm not happy with it, I'll be demanding a new one.

Dell. I hate thier refurb monitor policy.

Post by **Paradigm Shifter** » 26 May 2009, 14:56

Yikes. That sounds bad...

Well, having worked for them, you know all the tricks they'll try, I guess. :)

packerfan · Post by **packerfan** » 26 May 2009, 22:22

New one arrived, and it's rubbish - as expected. There's scratches all over the casing, dent's out of the stand, and it's blue. The screen won't show correct colour profiles.

On the phone to Dell Tech Support now. Organising another swap. I'll let one more come out and If I'm not happy with it, I'll be demanding a new one.

Dell. I hate thier refurb monitor policy.

Blows my mind how refurbs can very some people say buy a refurb it will be like new but cheaper (apple has a decent reputation for both ipods and computers as refurbs) then you have this end of the spectrum...

Post by **maherie** » 29 May 2009, 12:33

So second refurb, and guess what? It's colour and appearance is actualy worse than the first. So currently I have 3 2408's here (only one video card so only two working at the moment)

It's so bad it has a gauge, not a scratch, a gauge out of the screen. WTF how the fuck is this a "refurb" not to mention it is still asset tagged with massive stickers all over it from the company that sent it back in the first place.

I've had enough and have called in the big guns (Sales team leaders down in Dell sydney in Dell Public and Global accounts) to sort out a new monitor. I might try my luck and push for a 3008. LOL.

Dell product when it works = AWESOME.

Dell as a company for consumers = PAINFUL.

Useless support, shitty policies, and don't care attitudes of anyone you talk to in customer care/sales.

Wow... never thought I'd type or say that. :roll: :shock:

Post by **Gilly** » 29 May 2009, 16:00

if you were in the customer support section it would be a lot better.

the twice i called about faults with my XPS laptop that a friend now uses i had next day come out and fix service. Really good :D :D

Post by **maherie** » 30 May 2009, 03:50

if you were in the customer support section it would be a lot better.

the twice i called about faults with my XPS laptop that a friend now uses i had next day come out and fix service. Really good :D :D

XPS support is better than normal support too, so I'd expect that...

Still, it makes me sad.

Post by **maherie** » 01 Jun 2009, 12:17

Right, So 2408 coming my way, not 100% sure if it's new or not.

We'll see how it goes.

Post by **Paradigm Shifter** » 01 Jun 2009, 13:08

*crosses fingers*

Post by **maherie** » 03 Jun 2009, 08:03

New one on way. So it just goes to show, if you compain and rant, you win.

Post by **Paradigm Shifter** » 03 Jun 2009, 13:26

I'll make sure to do that, then, when I need to. ;)

I've spent enough money at Dell over the years... :lol:

Post by **maherie** » 18 Jun 2009, 11:22

Okay so almost two weeks go by, no monitor - out of stock apperently. I ring and e-mail and finally I'm speaking to the boss, of the boss, of the boss of the rep I was dealing with - Why the hell didn't I get told there's none in stock.

In talks about getting an upgrade for my hassles. 3008 I hope is what I'm getting I'm pushing for it and will come across in my e-mails and phone calls as the most irrate person ever. We'll see how it goes.

Post by **maherie** » 19 Jun 2009, 09:20

day two of stupid coversations about what is gonig to happen and never does.

2708/2709 soundbar and printer being offered as way of goodwill guesture.

I hate all of those products... I just want a working monitor!!!!!!!!! :evil: :x

Post by **maherie** » 19 Jun 2009, 11:30

Dear Paul,

I acknowledge the frustrations and inconvenience that you have encountered.

We confirm to you that we have placed a request for a Brand New 3008 monitor, with ETA to be determined. I along with Leck will update you on the ETA if we get any for the 3008 monitor.

Along with the replacement monitor, we are going to send you an external hard drive and a new monitor warranty.

I am deeply sorry for the inconvenience this has caused you.

Thank you,

Glennda.

Victory! 2407->3008+HDD+WARRANTY.

Post by **Abram** » 19 Jun 2009, 11:45

Christ, it's the maherie thread.

Post by **maherie** » 19 Jun 2009, 13:08

Yup. I earnt it.

Widescreen Gaming Forum