Widescreen Gaming Forum

At random times my mouse cursor turns into a small vertical line about 1/2 inch in length or the arrow is split into thirds. The only thing that will work to get it back to normal would be a re boot.

It happens random. but has become more frequent lately. it does it most when playing a game but also happens from just simply reading my email.


I did a Google search and it seams that people have been reporting this same issue over at the ATI Game forums all the way back from November. this issue for me didn't start until the 10.2 drivers Back in March . I currently have 10.3 I have also seen in other various places where people are reporting this anomaly. and can provide links if needed.

The problem is that from what I can see in the release notes they provide a feedback link but it clearly states that is not for the intention of getting any support. and it really isn't a typical bug reporting program as I have see elsewhere.

I'm not whining here. but I would really like to know if there is an actual place where I can report a bug. I mean... It is, what It is. I've already Invested a lot of money into my set up already and it's not like I'm going to rush out and get something else. I Just want to know if there is a Place I can report this so I can at least know that it is being addressed.

The ATI forums are of no help whatsoever.

The only thing that I haven't done yet is install the 10.4a drivers. but I usually wont install pre release drivers. Just from my past experiences.

I'm kind of hoping Dave might chime in here. but I certainly understand if he doesn't.
Or maybe someone here is having the same Issue.

I haven't contacted Sapphire about it. because it doesn't appear to be Isolated to just one ATI partner. and most of there responses to me before have been just the generic
(update your driver) or they just flat out wont respond.


Link to forums
http://forums.amd.com/game/messageview.cfm?catid=279&threadid=122476&STARTPAGE=1&FTVAR_FORUMVIEWTMP=Linear

Video

OP originally posted this in the open ticket section.
This can really be annoying in gaming. I wonder if anyone else gets this bug?
Stickied it for a week and added a poll.

Here is a tool to report the bug in to the driver team:
http://www.amdsurveys.com/se.ashx?s=5A1E27D27E29B0E3

I get it much less often than when i fisr ran EF back with the 9.12 drivers, but it still happens, and only occurs on my left screen, no matter if its' the primary or not. It's so infrequent now that I don;t really mind it. The clicky point is still there, and it still works.

Though mine looks a bit different; when it happens, it keeps the top 1/6th or so and stacks 8 of those 1/6ths in a column. over full-screen video it turns into a wonky square.

I know there was some changes in the driver to help out with this but I don't know which branch they have made it in. Try turning on mouse trails (and limiting their size if they annoy you) to see if it resolves the issue if you are still getting it on the driver release you're using.

I know there was some changes in the driver to help out with this but I don't know which branch they have made it in. Try turning on mouse trails (and limiting their size if they annoy you) to see if it resolves the issue if you are still getting it on the driver release you're using.

Thanks for the response Dave. I did enable the trails, and set it to minimum and I haven't had it happen yet , although I'm not to hip on the trails even at minimum, But it sure beats the alternative. I just got done with a 2 hour gaming session and it hasn't happened. Thanks again

I got it once on the 10.3 driver

Terry tells me the fix should have gone into Cat 10.4, so I'd give those a whirl.

Installed 10.4 and as soon as i switched to an Eyefinity group, the left-screen cursor went wonky. as always. The click point is still a point at top-left, as always, so it's a minor bug. And in-game cursors are fine. Besides, i rarely do anything but run games when i use EF, and it never happens in Extended or single modes, so i can live with it.

I see absolutely no difference with 10.4. Actually, my saved profiles seem to load a little faster. But still, the Exrteneded Mode alignment was wrong, but fixed if the profiles' loaded again. Maybe I should've gone on about this in the 10.4 thread, hm?

Sometimes the mouse cursor will get garbled only on the center display. Hasn't happened for a few months but as soon as I started to install the various iterations of the 10.4 preview drivers it started happening again, randomly, and fixes itself, randomly.

As well 10.4's sort of fixed my blinking DP-DVI connected display, in that it still blinks but never turns completely off now, so there is indeed progress.

Just curious - are you up-to-date with your system BIOS?

I get this problem after gaming. I notice when I scroll over text it turns into what looks like above but it sometimes looks kind of like a zipper haha.

Just curious - are you up-to-date with your system BIOS?

Don't know if you're asking me or not...

Originally back in October, I did update the BIOS and that did fix the original cursor problem (double-size cursor), but I wasn't using eyefinity Until February, which was working fine until whenever I got the newer 10.4's this month.

I've got an M3A32-MVP, and I would love for ASUS to release a new BIOS, because then I might be able to use the new AMD X6 processors.

I've heard of hit-and-miss scenarios with the Bizlink/Dell DP-DVI active adapters, as I just the other day replaced my Sapphire 5870 with a new one because the fan was going critical (jet engine loud). But that is another issue for another thread for another day.

[quote]Just curious - are you up-to-date with your system BIOS?

Don't know if you're asking me or not...

Originally back in October, I did update the BIOS and that did fix the original cursor problem (double-size cursor), but I wasn't using eyefinity Until February, which was working fine until whenever I got the newer 10.4's this month.

I've got an M3A32-MVP, and I would love for ASUS to release a new BIOS, because then I might be able to use the new AMD X6 processors.

I've heard of hit-and-miss scenarios with the Bizlink/Dell DP-DVI active adapters, as I just the other day replaced my Sapphire 5870 with a new one because the fan was going critical (jet engine loud). But that is another issue for another thread for another day.


I use the Dell Adapter and when I installed 10.4 the monitor that uses that adapter blinks.. sometimes I notice white or grey lines before it blinks. 10.4 and 10.4a both do it for my monitors x223w acers. I noticed this bug back with 10.1 if I remember correctly. back to 10.3 for me.

[quote][quote]Just curious - are you up-to-date with your system BIOS?

Don't know if you're asking me or not...

Originally back in October, I did update the BIOS and that did fix the original cursor problem (double-size cursor), but I wasn't using eyefinity Until February, which was working fine until whenever I got the newer 10.4's this month.

I've got an M3A32-MVP, and I would love for ASUS to release a new BIOS, because then I might be able to use the new AMD X6 processors.

I've heard of hit-and-miss scenarios with the Bizlink/Dell DP-DVI active adapters, as I just the other day replaced my Sapphire 5870 with a new one because the fan was going critical (jet engine loud). But that is another issue for another thread for another day.


I use the Dell Adapter and when I installed 10.4 the monitor that uses that adapter blinks.. sometimes I notice white or grey lines before it blinks. 10.4 and 10.4a both do it for my monitors x223w acers. I noticed this bug back with 10.1 if I remember correctly. back to 10.3 for me.

Hmm well looks to be common issues with 10.4. You should post in the 10.4 thread.

[quote][quote]Just curious - are you up-to-date with your system BIOS?

Don't know if you're asking me or not...

Originally back in October, I did update the BIOS and that did fix the original cursor problem (double-size cursor), but I wasn't using eyefinity Until February, which was working fine until whenever I got the newer 10.4's this month.

I've got an M3A32-MVP, and I would love for ASUS to release a new BIOS, because then I might be able to use the new AMD X6 processors.

I've heard of hit-and-miss scenarios with the Bizlink/Dell DP-DVI active adapters, as I just the other day replaced my Sapphire 5870 with a new one because the fan was going critical (jet engine loud). But that is another issue for another thread for another day.


I use the Dell Adapter and when I installed 10.4 the monitor that uses that adapter blinks.. sometimes I notice white or grey lines before it blinks. 10.4 and 10.4a both do it for my monitors x223w acers. I noticed this bug back with 10.1 if I remember correctly. back to 10.3 for me.

@dmanna: did you ever try to reinstall 10.4? (i guess because you also tried 10.4a) and when you said "updating the bios" you mean updating the 5870 BIOS to up the DP port voltage or not?

It indeed seems like a common problem. What you describe, with lines and all, happens to me also.
Please, like bowenac said, post in the 10.4 discussion thread!!

Sometimes the mouse cursor will get garbled only on the center display. Hasn't happened for a few months but as soon as I started to install the various iterations of the 10.4 preview drivers it started happening again, randomly, and fixes itself, randomly.

I've noticed the same thing here with my setup. Not sure if it's the 10.4's that started it (I only started playing Napoleon Total War after I installed them), but I get the exact same thing while playing in Eyefinity. Only occurs on the centre display and will appear/go away at random.

As well 10.4's sort of fixed my blinking DP-DVI connected display, in that it still blinks but never turns completely off now, so there is indeed progress.

I've notice some progress here too, although I'm using a DP>VGA adaptor. Use to be that every reboot would require unplugging/plugging in of the DP>VGA adaptor, in order for it to detect correctly (would get stuck at 640x480). I've done about a half a dozen reboots since installing them the other day, and have yet to see this problem occur (touch wood).

Edit: Nevermind. I just got the problem occuring again. Seems to be it reduces the occurance but then slowly reverts to happening everytime just like previous drivers.

This bug finally forced me to disassemble my EyeFinity setup. It would always happen only on the rightmost monitor in my config, and required a reboot to fix. This is particularly annoying in a raid where you can't reboot for a few hours, and 1/3 of your screen is inaccessible because your mouse is corrupt as soon as it crosses the bezel.

I was running 10.4. I tried 10.6, but it bluescreened my Windows 7 system upon bootup.

I've had since 10.2 ... currently 10.6 and its still there ... have had no problems in game .... just in the desktop ... middle screen only ... DOH! Totally random ... and only a reboot works for me ... it also did it when I was running a 2 screen setup

10.7 drivers and still have the cusrosr bug though I have the impression that it is less severe and appears less often, still it's pretty annoying... Basically the only problem I have with my setup, hope it will be fixed in an upcoming driver update.

You know, I was not to sure what it was causing this, but I have experienced this also actually.
For me, I just log off my user account on windows then re log back in, no system restart needed and this fixes the issue for me, sometimes it fixes it by simply doing alt+ctrl+del and starting task manager (sometimes).
This is with drivers 10.6.

It is very rare that it does happen, and as I say above it seems to be fairly quick and easy to fix