New to Widescreen Gaming -Question/Problem

L2Phantom · Post by **L2Phantom** » 30 Oct 2008, 06:17

Hi, I have been looking over a lot of these threads to see if my problem was addressed but it seems that nearly everyone can at least get their TH2GO to work on the desktop with 5040 x 1050; however I cannot. My max resolution under properties is 3840 x 1024 and also under the nVidia settings. I am using 3 * Samsung 2253BW monitors (nearly identical to the 2253LW's) and I can't seem to figure out how to increase my max resolution.

Everything is really stretched out and hurting my eyes because they should be running at 1680 x 1050 but they are each running at a max of 1280 x 1024. I updated my firmware and software and all I can see is really small resolutions under that as well. Before I updated I was able to see the 5040 x 1050 resolution but it said "NO" next to it for some reason, but it sounds like others are having that problem maybe as well. I tried setting a 5040 x 1050 custom resolution but all three screens went nearly all black (there was a visible 1 inch bar across the top of all three screens however).

When I try to use bezel management and line up the bars it shrinks my screen inwards and stuff gets lost behind the black bezel of my monitors.

*sigh* Any help is appreciated, I'm totally frustrated and confused, however I did send an email to Matrox hoping they can help me.

Thanks so much.

Post by **Paddy the Wak** » 30 Oct 2008, 10:02

Hello ... welcome to the forum ... :D

Are you running Vista ? ... if so see this thread lots of people are having problems with 5040 and newer drivers ...
NVidia Vista drivers won't do 5040x1050 (177.92 to 180.42)

This thread is also worth a look at ...
Fix for inability to run in 5040x1050 - Official Thread

When I try to use bezel management and line up the bars it shrinks my screen inwards and stuff gets lost behind the black bezel of my monitors.

It's supposed to do that ... it hides pixels behind the bezel to give the illusion that the image goes behind them thus moving the image in from the sides.

L2Phantom · Post by **L2Phantom** » 30 Oct 2008, 23:45

Hi Paddy,

I'm using Vista 64 Bit and I noticed all those threads, so I'm not too worried about getting it to work in game yet. But I'd like to get the desktop situated at least, as it seems almost everyone can get it to work but me. Not sure what I'm doing wrong, but I can't select it on the nvidia page or on the desktop like everyone else can. :cry:

Still waiting on a Matrox email, perhaps they can help. But if you have any tips I'll be quite anxious to hear them :P

Edit: Also, is there a way to get it to run at 3840x1024 without using the whole screens? It's stretched soo much, it hurts to play; I would be fine with using like half of the side screens if I could see it normally, but I don't know if that's possible (until they get a fix for the 5040x1050 resolutions that is).

Thanks so much.

Post by **Paddy the Wak** » 31 Oct 2008, 00:06

Sorry I can't help you fix the issue ... :(

I don't think there is away to get 3840x1024 the way you are asking but why not (for now) run at 4320x900 ... 3 x 1440x900.

Dead Space for example will not do 5040x1050 so I have been running it at 4320 ... it isn't so bad ... dunno what the desktop will be like though but at least it is 3 x 16:10.

Post by **Mach1.9pants** » 31 Oct 2008, 01:45

I cannot get 5040 res with vista with any NVidia driver latter than 177.41, desktop or games. Until Matrox release a new GXM that is compatible with the latest drivers you are stuck with a lesser res or an older driver.

L2Phantom · Post by **L2Phantom** » 31 Oct 2008, 07:33

GOT IT WORKING! :P :P :P

It's so beautiful!!!

Edit: Updated drivers, rolled back to 75.19, unchecked the hidden box and it popped up under GXM. Finally!

Post by **Mach1.9pants** » 31 Oct 2008, 08:53

Welcome to surround gaming.....FTW!

Post by **skipclarke** » 31 Oct 2008, 13:08

L2Phantom: what did you exactly do? I'm having the same problem. Matrox sent me a new software yesterday but it only adds custom resolutions to the video properties in Vista (they are not selectable from gxm). When i choose 5040x1050 all 3 screens say out of range. I'm using 178.24 drivers.

Post by **Mach1.9pants** » 31 Oct 2008, 19:14

Hey make sure you tell that your screens go out of range with that trial GXM, I got the same problem. Hopefully it is an easy fix but (according to one guy on the forum who tried it) it sets the monitors at 47Hz instead of 57! More of us telling them the same thing means they'll believe it is not our individual rig's problems.

Post by **skipclarke** » 01 Nov 2008, 12:18

Guys

Here's what I received from Matrox:

'It is most likely that the 57Hz refresh rate at the maximum resolution setting is not compatible with your monitors and they are having trouble syncing to the signal.
In this case you will have to use the 1440x900@60 resolution since we are limited by the hardware at 57Hz in the maximum resolution setting.'

My monitors are:
2xDell2007WFP revA04
1xViewsonic vx2025wm

I tested 57Hz on each monitor and it's fine. I'm getting nowhere with this now.

Any help much appreciated.

Post by **Mach1.9pants** » 01 Nov 2008, 23:08

Don't use the GXM Matrox sent you, it doesn't work. I received a copy as well and 1 of my monitors (which is a dif model to the other 2) went out of range. Everybody else who has tried it has the same problem, please tell them you have the out of range error though. Hopefully it will mean they put out a fixed one soon....we want our 180 series drivers!

So start from the beginning,
1. Un-install your NV driver and the other GXM. Clear out any NV or Matrox folders you can find and run a registry cleaner (Comodo has a good free deep reg cleaner).
2. After restart install NV 177.41 driver. http://www.nvidia.com/object/winvista_x64_175.19_whql.html With Vista NOTHING newer works. The latest officially supported by Matrox is 175.19: http://www.nvidia.com/object/winvista_x64_175.19_whql.html However the 177.41 does work so I use it. If you are using Vista 32bit then replace the x64 in the url with x86.
3. Restart the PC and install the GXM from the Matrox site http://www.matrox.com/graphics/en/support/drivers/download/?id=278 (and by GXM I mean PowerDesk SE).
4. After yet another restart make sure that the Monitor in Device Manager says Matrox triple head digital edition. If not manually point it to the GXM.inf in your Matrox folder in the program files. When you select that .inf it should be digitally signed...the (not working) trial one they send out is not (look at about the 6th post here: http://www.widescreengamingforum.com/node/9215
5. If that does not work then come back and post what happens exactly and what your rig specs are.

'Luck

Post by **skipclarke** » 03 Nov 2008, 21:09

Mach1.9pants: I've done everything what you told me to do - many thanks for help. 5040x1050 is now listed in GXM but when I try using it both Dell2007wfp monitors display pink out of sync kind of a garbage. Viewsonic displays its part of the desktop no problem. It looks like my Dell monitors are not compatible with 57Hz freq. If you guys help me to confirm this I'll post Dell2007wfp as not compatible model and sadly...sell my TH2Go.

Post by **Mach1.9pants** » 03 Nov 2008, 21:37

And you are definitely pointing to the original GXM.inf from the downloaded PowerDesk SE? It sounds to me like you are still using the TRIAL GXM.inf, I have a similar monitor as you (2407WFP) in the centre and it works fine. It is only with the trial GXM that I get the out of range error (I have Dell E248WFPs on the outsides and they work fine with the trial GXM).
Go into Device manager and manually point the driver at the GXM.inf from your Program FilesMatrox Graphics IncPwerDesk SEGXM.inf.
This is a digitally signed driver, as you can see from the image below even though I have uninstalled the trial PD-SE I can still select the trial (unsigned) GXM.inf as it has been stored in the windowsdrivers folder somewhere. Make sure you are using the one with the Authenticode(tm) ;) next to it.

Post by **skipclarke** » 03 Nov 2008, 22:08

Here's which driver I'm using. I think it's the same as yours. Is there any way to find out which frequencies I can actually use with Dell2007wfp monitors? Where is that 57Hz limit coming from? Thanks for quick response!

Post by **Mach1.9pants** » 03 Nov 2008, 22:22

The TH has to run at 57Hz because there is not enough band width on the dual link dvi cable to do 5040x1050@60Hz (all the lower res run at 60Hz). Apart from what I have said I am sorry I can't help anymore, yours looks like the right driver. Buy another of the side monitors and sell on the Dell.....TH FTW :)

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