My Monitor keeps going out ? ? ?

[McKie]

Sapphire has finally returned a response to a second ticket I created on this Issue. the first one was closed for no apparent reason.

Would it be Inappropriate for me to post the conversation in this thread ??

To the Other person with the Sapphire Adapter I would Suggest creating a ticket.

And there adapter is in fact a bizlink adapter for those wondering.

[McKie]

This adapters are selling, i think sapphire simple doesn't test with many monitors.
Amd/ati knows about this problema in release note of 9.12 driver they write about this problem, i hope with new driver they fix it.

I Just went through the release notes and Unless I'm really getting to Old and Blind I don't see where they are aware of this. and the person I talked with at Sapphire was totally oblivious to this problem.

and basically I was told that because the one at there office that is OEM from Bizlink , connected with three 20" DVI monitors is working fine. It means that I just got a bad one.

[sam400]

Sorry i simple read wrong on the release note.

[McKie]

Oh, no Problem. Was Just pointing out that I don't think Sapphire is aware of any Issues.

:D

[sam400]

i send a ticket to sapphire, they ask for photo of adapter ( i told they it's your adapter) i'm waiting for response
This is a video of my problem http://www.youtube.com/watch?v=gPrl_P4n0zU

[bowenac]

i send a ticket to sapphire, they ask for photo of adapter ( i told they it's your adapter) i'm waiting for response
This is a video of my problem http://www.youtube.com/watch?v=gPrl_P4n0zU

Driver problem that's all I am saying. It is too random to be a hardware, power, what ever other issue they are saying. The only time this happens to me is sometimes if I go to device manager, windows screen resolution settings, catalyst control, eyefinity to extended vise versa, resolution changes in games that's when I have issues.

When I change from eyefinity to extended I have to do this a few times or else I get tearing while using desktop shortcuts I created. Sometimes I have to do it a few more times to get it to adjust screens properly.

If I go into catalyst and try to do it manually from the profiles somtimes I get the catalyst control centre host application has stopped working message.

This is no doubt a driver issue everyone needs to stop denying it. They will fix this sooner or later. I imagine they know this is the root issue to most problems and would hope they are working on it.

Another reason I think this is a driver issue is because once I get it working right in extended mode. If I just leave it and do not go into eyefinity or play any games or anything that messes with resolution changes it will last days weeks with no problems. But the second I play a game go into eyefinity mode or anything like that I get problems.

I will upload a screen shot of the Catalyst stopped working error. This happened just now by going into catalyst and going to options, profiles, and selecting Eyefinity and boom just stops working while sometimes I get lucky and it will work.

[McKie]

i send a ticket to sapphire, they ask for photo of adapter ( i told they it's your adapter) i'm waiting for response
This is a video of my problem http://www.youtube.com/watch?v=gPrl_P4n0zU

Yeah, that video is what everyone else experiences. Would like to post Sapphire's response to me. but am waiting for a Mod to let me know if it is even appropriate for me to do so.

Don't want to post anything out of line

[bowenac]

[quote]i send a ticket to sapphire, they ask for photo of adapter ( i told they it's your adapter) i'm waiting for response
This is a video of my problem http://www.youtube.com/watch?v=gPrl_P4n0zU

Yeah, that video is what everyone else experiences. Would like to post Sapphire's response to me. but am waiting for a Mod to let me know if it is even appropriate for me to do so.

Don't want to post anything out of line

Do it. If anything is out of line just blank the word out. I am curious what there response was or else pm me the convo.

[McKie]

for now I think it would be appropriate for me to just send you a PM.


and I am waiting for some of the video's to upload to YouTube . that shows all the problems I have had to date with my set up. and will post when done

[bowenac]

for now I think it would be appropriate for me to just send you a PM.


and I am waiting for some of the video's to upload to YouTube . that shows all the problems I have had to date with my set up. and will post when done

Thanks does not sound like they like to test anything and or care about the issue. Just curious did you read my post a few post up. I honestly still believe this to be a driver issue.

[McKie]

I did read that above. and I had also experienced something similar to that. but usually only happened while in extended mode. As soon as the videos upload I will post links and describe what the situation was .

Right now though I have not experienced any cut outs sense I installed the Accell adapter. dont understand that as they are BizLink adapters as well.

But I did try extended mode with the Accell adapter and I still will get the lines in the monitors if in extended mode. So yeah I think the Issue you describe above is driver related . but I will explain in a few

[Tamlin]

[quote]i send a ticket to sapphire, they ask for photo of adapter ( i told they it's your adapter) i'm waiting for response
This is a video of my problem http://www.youtube.com/watch?v=gPrl_P4n0zU

Yeah, that video is what everyone else experiences. Would like to post Sapphire's response to me. but am waiting for a Mod to let me know if it is even appropriate for me to do so.

Don't want to post anything out of line

I think it would be interesting for the community if you posted the response from Sapphire. :) There are many who are interested in that adapter (including myself) and the more info, the better in my opinion.

[McKie]

This Video was the first thing I noticed after setting up My monitors for the very fist time I was in eyefinity this happened while scrolling windows
http://www.youtube.com/watch?v=ZSk7FKnDB_o


Then I started to experience my monitor cutting in and out. Every time I seen lines form across the monitor i new the monitor would soon start cutting out. If i power cycled the monitor before the monitor cut out it would stop.
http://s284.photobucket.com/albums/ll3/mckie_titus/?action=view¤t=M4H00523.flv

http://www.youtube.com/watch?v=H1_7v73iYHE



Here I let it start cutting out and then tried to power cycle the monitor. didn't work so i power cycled the USB and it was restored
http://s284.photobucket.com/albums/ll3/mckie_titus/?action=view¤t=M4H00524.flv


Then I switched to extended mode and lost color to one of the monitors. Every time I messed with CCC fan control and every time I moved a Window. I would get this .
http://www.youtube.com/watch?v=bDDS_LFX5-s

This is when I took the two cards I had back to the store and got two replacements . Reinstalled Drivers and same thing . After spending more money on Cables and different configurations I just gave up restored my OS from a Clone that I did previous to all this. and it fixed that issue.





then after the receiving the new Accell adapter I no longer had the monitor cutting out . But if in extended mode this is what would Happen. I ended up Disabling Overdrive and Manual fan control and the problem stopped
http://s284.photobucket.com/albums/ll3/mckie_titus/?action=view¤t=M4H00550.flv

I have been running eyefinity 100% of the time now I also have left overdrive locked in CCC

[McKie]

The first ticket was closed for whatever reason. I don't have record of the conversation but it detailed the Issues at hand . and I was told that it would be passed on the the engineers and I would receive a reply once they heard something. I never did hear anything and the Ticket was closed . I put in another ticket and the following was there response


Sat, 02 Jan 2010 10:57:55 +0800
I had a ticket open and it was closed. I never received any feedback to the issue. was there a problem. here is the ticket

SUPPORT TICKET DETAIL Ticket Status closed Open Date Thu, 10 Dec 2009 07:26:44 +0800 Last Revised Fri, 11 Dec 2009 00:44:10 +0800 Closed Date Sat, 19 Dec 2009 00:44:50 +0800 Product SAPPHIRE HD 5870 1GB GDDR5 PCIE (Game Edition)


Mon, 04 Jan 2010 07:23:15 +0800

Which active display port did you use to setup eyefinity for this card?


Mon, 04 Jan 2010 08:14:01 +0800
I used the Bizlink Active DisplayPort to DVI-D Dual-Link cable. http://accessories.us.dell.com/sna/prod ... u=330-5521

Who Manufactures the new the Sapphire DisplayPort to DVI-D Dual-Link cable.?



Mon, 04 Jan 2010 10:12:07 +0800

This is actually the one we use as well, its not working for you?

Mon, 04 Jan 2010 11:42:25 +0800
no, as well as many other people. you can view many of the Issues people are having Here on these forums viewtopic.php?f=64&t=17012 I just received an Accell/ Bizlink adapter of the same kind. and so far it is good. but people have had problems with that as well. and now there is a report of a sapphire adapter not working as well on the same forum there are 20 pages of cases where these adapters are not working on the forums . and many more with a quick search on the Internet. So far my new one is working. I'm unaware of anything that is being done


Mon, 04 Jan 2010 11:44:40 +0800

We have one in the office that is OEM from Bizlink as well, connected with three 20" DVI monitors and it set up perfectly for the eyefinity feature that the HD5K cards offer. Are you getting error message or it just does not allow you to have 3 setup at the same time?


Mon, 04 Jan 2010 12:06:47 +0800
No you dont get any error messages . what happens is you start getting Lines in one of the monitors and then the monitor starts cutting in and out. Really It would be impossible for me to list all the different Configurations of all the people that are having problems with these. me personally am running 3 X 1920 X 1200 res in eyefinity. 5760 X 1200 I really hope you could veiw the Issues here viewtopic.php?f=64&t=17012 as it will explain it all in more detail of the major problem Me as well as others are having with this device from BizLink/Accell

Mon, 04 Jan 2010 12:12:01 +0800

If you are getting lines, there might be a good chance its a bad active DP adapter? The one that i have try out works perfectly fine though.

Mon, 04 Jan 2010 12:16:36 +0800
There a literally 100's of people having the monitor cut out issue with these adapters.on these forums as well as the entire internet viewtopic.php?f=64&t=17012 some people have had no Issues. but they are the small minority

Mon, 04 Jan 2010 12:21:10 +0800

This might be an issue with the adapter, i dont think this is something i can help you with, but the one i have is also from bizlink but its a sample product, not sure if the one you have is different from the ones we got. Maybe it was built with a different batch.


Mon, 04 Jan 2010 12:29:39 +0800
Ok, I can see that you do not want to Investigate this further. I hope that your adapters don't have the same failure rate. as these Bizlink adapters. Because I'm sure you'll be getting lots of calls and returned products. Time will tell I guess. I'm not sure I understand that you base your testing on just one in the office that is OEM from Bizlink , connected with three 20" DVI monitors. But anyway if you do decide to investigate this further I provided a Link. and you could always do a Google search and see the multitude of people having Issues. I have seen one with a Sapphire Adapter. already

Mon, 04 Jan 2010 12:32:40 +0800

I will check with the factory tomorrow to see if they have users from Europe regoin complaint about this product, because this adapter is sold in Europe already not yet in USA.


Mon, 04 Jan 2010 12:46:42 +0800
Ok, But as I have said . I have seen 1 complaint. of someone that already has the Sapphire adapter that has had this Issue. and if that is the case. it is Quite possible. that you will be seeing a influx of bad adapters being returned. if it follows the pattern of the Bizlink adapters sold by Dell. Because those adapters have faild on a Grand Scale. Just ask Dell how many have been returned

Mon, 04 Jan 2010 12:49:51 +0800

In that case i am pretty positive the issue is from the adapters, once we get in conact with the Europe region tomorrow we will let you know.

[sam400]

This is my ticket from sapphire

HISTORY (entries in RED are user entries)
Mon, 04 Jan 2010 20:52:55 +0800
http://yfrog.com/5pdsc5817bj http://yfrog.com/7cdsc5818j http://www.sapphireitaly.com/content/view/758/

Mon, 04 Jan 2010 17:32:16 +0800

Dear Sir

What DP converter you used ? Any photo link ? Thanks.

Regards

Mon, 04 Jan 2010 17:05:21 +0800
Hi i have a ati 5850 and a adapter sapphire eyefinity with 3 monitor acer v243Hq on the third monitor(connected with the adapter) goes on and off every few second. With a resolution of 800x600 the monitor doesn't have this problem. This is a video Ho una sapphire ati 5850 game edition e un adattore Eyefinity sempre della sapphire che trasforma il segnale da Display port a DVI, il problema è che non funziona in pratica ogni pochi secondi il monitor connesso con l'adattore va a schermo nero e poi riparte e rende cosi inutilizzabile il terzo monitor. Questo succede con tutte le configurazioni sia che sia desktop esteso o uno schermo unico eyefinity. L'unico modo per levarlo è bassare la risoluzione del terzo monitor a 800x600 però lo schermo è un acer v243hq full hd che non me ne fo niente a 800x600. I driver sono dei 9.12 on window 7 ultimate Questo è un video di cosa succede http://www.youtube.com/watch?v=gPrl_P4n0zU

[bowenac]

Mod Edit: Merged. Doesn't warrant its own thread considering the similar subject.

I know it is long but please read it.

I came across this thread.

http://www.widescreengamingforum.com/forum/viewtopic.php?f=64&t=17991&p=179432#p179432

I noticed that the OP of that thread has just received one of the Sapphire branded Active Display Ports to DVI adapters but it is just a rebranded Bizlink and it is just like the one I have and all the numbers on back are the same as the one I have. This leads me to believe they didn't test it at all and have not done anything other then bought a bunch of them and are re selling them. So ATI must have been fine with that because there logo is on the box.

I am just trying to test this even further and try to figure out the real problem here.

So far it seems the problem is either

A. Driver issue " I think this is the real problem."

B. The output of the DP on card is not outputting correctly.

The reason I think this is the problem is because these adapters were originally designed to connect a 30" dell monitor to a dell system. This is the description from dell website and the link. "This DisplayPort™ to Dual-Link DVI Adapter Cable from Dell™ is used to connect DisplayPort output from your Dell systems to the Dual-Link DVI input of your Dell UltraSharp 3007WFP monitor. This product has been tested and validated on Dell systems for use with the Dell UltraSharp 3007WFP monitor. It is supported by Dell Technical Support when used with a Dell system."
http://accessories.us.dell.com/sna/productdetail.aspx?sku=330-5521&cs=04&c=us&l=en&dgc=SS&cid=39888&lid=1022051#Overview

There is also an Apple DP to DVI adapter that people are exp flashing with. It was made for the same purpose but connecting a Apple monitor to a Macbook or something like that but the same concept as what we are doing with Eyefinity.

But the funny thing is only the people who are using these for Eyefinity are exp problems. Why would that be when it is the same concept.

[motile]

I am trying to engage Eyefinity using three Dell U2410's, with no success. To connect the mini-DP output on the back of my main 5970, I am using the Sapphire-supplied (or possibly Dell-supplied, not sure which) mini DP to DP adapter cable which came in the box. It is just a simple cable, nothing "active" looking about it, but the whole cable is DP, so I am not adapting to DVI or anything like that, so it seems like it should work. The Dell U2410 monitors have native DP inputs.

Issues:

a) mini DP connected monitor will not work on its own at all.
b) mini DP connected monitor will not work well with other monitors in any configuration. I lose color to the mini DP monitor, and CCC may or may not recognize it is there.
c) cannot engage Eyefinity (with or without crossfire), just get a message that says "not supported" after which (9.12 hotfixed) CCC crashes.

Is anyone else using a NATIVE mini DP to DP connection, and has it worked? Anyone?

I note that my entire rig is less than a month old.

Thanks for any suggestions or comments.

[sam400]

Sapphire respond to my ticket
They ask me to get a replacement.
HISTORY (entries in RED are user entries)
Thu, 07 Jan 2010 11:06:38 +0800

Dear Sir

Wait for your news from your reseller. We do receive other case for this model. Try get the replacement first. Thank you.

Regards

Thu, 07 Jan 2010 00:04:47 +0800
this problem happend since the date of my purchased, i send an email to my retailer, i'm waiting for a response. I think this a driver problema on this forum http://www.widescreengamingforum.com/forum/viewtopic.php?f=64&t=17012 there is many people having problem with adapters of any producer

Tue, 05 Jan 2010 13:36:47 +0800

Dear Sir

Does it happened since the date you purchased ? or just recently? Try contact your reseller for replacement or ask them test this converter. Thank you.

Regards

Mon, 04 Jan 2010 20:52:55 +0800
http://yfrog.com/5pdsc5817bj http://yfrog.com/7cdsc5818j http://www.sapphireitaly.com/content/view/758/

Mon, 04 Jan 2010 17:32:16 +0800

Dear Sir

What DP converter you used ? Any photo link ? Thanks.

Regards

Mon, 04 Jan 2010 17:05:21 +0800
Hi i have a ati 5850 and a adapter sapphire eyefinity with 3 monitor acer v243Hq on the third monitor(connected with the adapter) goes on and off every few second. With a resolution of 800x600 the monitor doesn't have this problem. This is a video Ho una sapphire ati 5850 game edition e un adattore Eyefinity sempre della sapphire che trasforma il segnale da Display port a DVI, il problema è che non funziona in pratica ogni pochi secondi il monitor connesso con l'adattore va a schermo nero e poi riparte e rende cosi inutilizzabile il terzo monitor. Questo succede con tutte le configurazioni sia che sia desktop esteso o uno schermo unico eyefinity. L'unico modo per levarlo è bassare la risoluzione del terzo monitor a 800x600 però lo schermo è un acer v243hq full hd che non me ne fo niente a 800x600. I driver sono dei 9.12 on window 7 ultimate Questo è un video di cosa succede http://www.youtube.com/watch?v=gPrl_P4n0zU

[McKie]

sam400 Did you tell them that it was there adapter???

[sam400]

Yes i tell them.