Aion: The Tower of Eternity

mancur · Post by **mancur** » 24 Aug 2009, 20:48

I sent in a ticket to ncsoft regarding this issue and I suggest everyone do the same.

Anirk, was this through the NCSoft webpage? Do you have a link to the ticket form?

Thanks.

Anirk · Post by **Anirk** » 24 Aug 2009, 21:14

[quote]I sent in a ticket to ncsoft regarding this issue and I suggest everyone do the same.

Anirk, was this through the NCSoft webpage? Do you have a link to the ticket form?

Thanks.

Here is the link:

http://help.ncsoft.com/cgi-bin/ncsoft.cfg/php/enduser/ask.php?p_sid=LT9jRcGj&p_accessibility=0&p_redirect=&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfcm93X2NudD0xMDU3LDEwNTcmcF9wcm9kcz0mcF9jYXRzPSZwX3B2PSZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX25sJnBfcGFnZT0x

I already received a response from them, this is there response:

Hello,

Thank you for contacting NCsoft Technical Support.

In order for us to better assist you with this issue, we would like you to run our Game Advisor application. The Game Advisor will provide us with helpful information about your system and Internet connection.

To run Game Advisor, please perform the following steps:

1. To download the Game Advisor, go here: http://us.ncsoft.com/gameadvisor/

2. When prompted, save the file to your desktop so that you can access it easily.

3. Double click on the Game Advisor file and then click on the icon for Lineage II. (As Aion is not included in this tool yet)

4. Click on the "Test Computer and Connection" button and please wait a few minutes while the process completes.

5. Once the process completes, a "Test Result" window will come up. This window will provide you with a link to update your ticket as well as tell you where the diagnostic report is saved. You can also view the report file.

Please update your ticket with this file. Once we receive it, we'll have a better idea of how to resolve your issue.

Regards,
Clark
NCsoft Technical Support

Billing and Technical Support can be reached via phone,
Monday-Friday from 12PM to 5PM CST at (512) 225-6359.

Even though i do not have TH2G set up at this time Im still going to run it and send it to them. Dont know what good it will do...

Edit: I would like to suggest that everyone with TH2G or thinking about surround gaming send in a support ticket so that they realize that this is an issue.

WaveZtream · Post by **WaveZtream** » 25 Aug 2009, 15:06

I have also sent a ticket but I live in EU. So I hope my voice will be heard none the less :)

Anirk · Post by **Anirk** » 25 Aug 2009, 18:36

They told me I needed to update my graphics drivers....

I really doubt thats the problem though. Im going to update nonetheless.

I can see where this is going though. They will probably just tell me It is not installed correctly over and over...

Fail but I will keep trying nonetheless, everyone to arms!

Maybe someone can develop a patch for it? I wouldnt know where to begin =/

mancur · Post by **mancur** » 26 Aug 2009, 04:32

Thanks for the link Anirk, I submitted the following bug report:

Aion currently scales the display such that playing on three monitors at a 5040x1050 resolution gives you an effective field-of-view of 1680x350 -- i.e. the same field-of-view as if you were playing on one monitor at 1/3 the vertical resolution.

Stated differently -- Aion takes the display from one monitor and grabs both the left and right edges and stretches that across the three monitors, at the same time shrinking the vertical resolution to 1/3 its original format.

This, of course, is pointless and alienates your most avid gamers who have multiple displays. In the industry this form of scaling is known as VERTICAL-, which is the *worst* possible way to scale a game across multiple monitors.

World of Warcraft and Warhammer and most every recent game today scale multiple-screen resolutions correctly, in a HORIZONTAL+ fashion (adding a left and right monitor ADDS to the horizontal field-of-view). It is a crying shame that Aion acts this way, and a great negative point for an otherwise gorgeous environment.

Can you please pass this issue along to the game developers, as a patch is needed to fix this issue.

There is more information and screenshots in this message board thread, illustrating the problem:
http://www.aionsource.com/forum/images-art-video-sound/14909-aion-5040x1050-warning-large-files-10.html#post816840

Thank you for your time.

StingingVelvet · Post by **StingingVelvet** » 26 Aug 2009, 06:30

Good letter there... polite and informative.

Not sure their most avid fans are the 1% of people with three monitors though :P

WaveZtream · Post by **WaveZtream** » 27 Aug 2009, 19:50

Got a reply from NCsoft

Hello WaveZtream,

Thank you for contacting the Aion Support Team.

We would like to thank you for your feedback. We are going to forward the information you have provided to the Development Team, so they can have a closer look into the issues you’ve raised. The Aion Development Team is always looking at ways to improve the game and looks closely at player feedback when doing so.

In addition to contacting us directly, you should always feel free to post any constructive opinions, feedback or suggestions on any of the Aion message boards where the Development Team will be able to view them - and any discussions resulting from them - first hand.

Thank you for contacting us with this information and please feel free to contact us again if you encounter any other problems.

Regards,

GM Amaury
Aion Customer Support

Post by **skipclarke** » 02 Sep 2009, 01:33

Thanks for keeping this going. Feel free to post on their forums, and link back to the FAQ for WS and TH.

OzHuski · Post by **OzHuski** » 07 Sep 2009, 01:10

Hopefully they do look into this and adjust the FoV.. Screenshots just dont show how badly the FoV is effected in this game when you use a TH wide mode..

1.5.0.3 hasnt added much. So fingers crossed!

VaNS · Post by **VaNS** » 07 Sep 2009, 04:38

it's still bunk, I'm playing in windowed mode in 1 monitor :P

mancur · Post by **mancur** » 07 Sep 2009, 20:30

I'm playing on just my middle monitor too. :(

Because the servers are currently down and I have nothing better to do but complain about how bad VERT- sucks, I processed my screenshots from last night in Photoshop.

I know we already know this -- but here's why (VERT-) 5040x1050 really equals 1680x350.

Triple monitor:

Single monitor:

Links to the original files:
5040x1050 -- http://img30.imageshack.us/img30/4611/aion5040x1050.jpg
1680x1050 -- http://img198.imageshack.us/img198/5707/aion1680x1050.jpg

A couple of weeks ago, I received a reply from NCSoft:

We appreciate your feedback. Aion uses the Crytek Engine that was created for the game Crysis. All video management is done by the engine and cannot be changed. Please let us know if you have further questions.

Regards,
Mike
NCsoft Technical Support

I don't know if Mike is a developer, or just a guy who answers emails, because I think his facts are slightly off. I believe Crysis actually used the Crytek 2 engine, whereas Far Cry and Aion use the original Crytek engine ... however it might in fact be that NCSoft is 'powerless' to fix the problem if it's an issue with the base engine.

I'm going to reply to his email with these screenshots and some pleading for NCSoft to work with Crytek to fix the issue. :)

------
Edit: Upon posting, the forum scaled both screenshots differently -- I had scaled them both to 1000px wide in Photoshop. You can still see the 1000px shots if you click on the images, and of course the original sizes are available at the links I provided.

Also, the reason there's slightly less horizontal information in the 5040 screenshot is because I have bezel correction turned on in my TH2GO, which slightly pulls in the left and right edges (~70px).

Cadal · Post by **Cadal** » 08 Sep 2009, 01:34

You seem to have a good post there mancur, with the beta forums wipe, our th2go bug report is no longer there. Could you post it back in the bugs area of the beta forums - or if you don't have access can i borrow your post ;)

mancur · Post by **mancur** » 08 Sep 2009, 19:34

Ok, I filed another bug report on the Beta forums: http://betaboards.aiononline.com/showthread.php?p=217877#post217877

Pile on and let them have it! :)

L2Phantom · Post by **L2Phantom** » 08 Sep 2009, 21:36

Playing on center monitor only @ 1680x1050... sooo lame.

blkraven · Post by **blkraven** » 11 Sep 2009, 02:45

I posted my support on their forums under the name Alexie.

I hope they fix this game. I really want to play it.

Anirk · Post by **Anirk** » 11 Sep 2009, 15:54

I broke down and just bought a 30 inch monitor, its really nice =)

blkraven · Post by **blkraven** » 14 Sep 2009, 04:24

I asked if AION will be fixed to display correctly at 5040x1050. This was the response from NCsoft.

Hello ****,

Thank you for contacting NCsoft Technical Support.

That’s a good question. We have no idea if this kind of display support will be implemented into the game or not. That’s something that the development team would need to consider and make a decision on, directly. As such, it’s best if you post this as creative feedback in the official forums during the beta test. Since the development team visits the community via the forums, they may take this into further consideration.

Regards,
Mike C.
NCsoft Technical Support

Mixelplix · Post by **Mixelplix** » 21 Sep 2009, 19:36

This was a series of emails Between Mike C at NC Soft and myself back in July over this very issue. Note that this has been reported months ago in the early stages of closed Beta.

Response (Mike C.) 07/20/2009 01:05 PM
Hello Bryan,

Thank you for taking the time to share your perspective and thoughts on this issue a bit further. We certainly appreciate your interest in having client functionality that includes multiple displays and camera zooming options. Ultimately, the decision to include that kind of support in the game is up to the development team for Aion. You may want to consider posting your concerns about this in the forums found here:

http://www.aionsource.com/forum/questions-answers/

Please let us know if you have any other questions or concerns.

Regards,
Mike C.
NCsoft Technical Support
Customer (Bryan Martin) 07/20/2009 11:57 AM
This is my response to the reply from Mike C. at NC Soft Support. I waited to test some different resolutions on the last beta for Aion over the weekend to see if it would allow me more zoom out distance on the camera while running the triple screens. Unfortunately, none provided me with what I would call a birds eye view of the character and surroundings. I know that Lineage 2 is not technically supported by Matrox SGU software, but I guess the code in the config file is set so that a large camera zoom out is available as I have had no problems in it. I would like to ask that maybe you guys could reevaluate your initial assessment of my request and see if it at some point it would be possible to extend the camera zoom out feature further than the current "max" setting under the options tab. If there is a way to enter a command into the game console to extend as there is in WoW (/console extendmaxrange 50 for example) or a way to add a slider to the options menu to go beyond the current setting of Max. I have seen several posts in bothte beta forums and non-official Aion forums from people concerning the same matter, so I am sure this would be utilized by more than just myself. Thanks for your time, and I understand this is not a priority but it would make it where I could play Aion.
Response (Mike C.) 06/24/2009 12:54 PM
Hello Bryan,

Thank you for your feedback.

None of our game products (this includes Lineage II) are supported for use on a Matrox Triple Head 2 Go configuration. Widescreen gaming can be done without the use of such extreme zoom angles and triple-monitor setups, as I have a widescreen monitor at home and game without the aforementioned zoom issues that you're referring to (even without the Matrox display setup). You're welcome to continue running the game this way but this is an assume-the-risk method; we're unable to troubleshoot it because it's not a supported configuration.

If you experience performance or stability issues with Aion while running in a manner that is supported then please let us know.

Regards,
Mike C.
NCsoft Technical Support
Response (Robert) 06/24/2009 11:05 AM
Hi Bryan,

Thank you for contacting NCsoft Technical Support.

I am escalating your ticket for further assistance. Once your ticket has been reviewed someone will be in contact with you as soon as possible.

Regards,
Robert
NCsoft Technical Support
Customer (Bryan Martin) 06/24/2009 10:08 AM
wanted to add that my whole reason for writing this was that without the addition of an increased zoom distance, I doubt I will be able to play Aion. I am sure this would go for almost anyone with wide screen gaming setups as well. Also, I have checked to make sure that the camera settings were set to Max on the options menu.

Customer (Bryan Martin) 06/23/2009 06:31 PM
Hi, this message is for anyone with some inside knowledge on the Aion Beta Development. I participated in the beta over this past weekend 19-21st of June. I have a Matrox Triple Head 2 Go unit which splits my viewing over three 21" Monitors. I have played both Lineage 2 and WoW on this setup for over a year now, resolution 4080x768. The problem I am having is that the camera in Aion at that resolution does not zoom out far enough to see more than about the whole frame of the character and some surrounding area. Much to close to play. In both L2 and WoW, I am able to zoom far enough out to have a nice birds eye view. This support is native in both of the aforementioned games, and since Aion has native 4080x768 resolution support it should also have an increased camera zoom distance to play with the birds eye perspective.

FlyLo · Post by **FlyLo** » 08 Oct 2009, 02:53

This is the korean beta, but does this look like a corrected FOV????

http://www.youtube.com/watch?v=xxEsx_yja2k

OzHuski · Post by **OzHuski** » 08 Oct 2009, 14:18

This is the korean beta, but does this look like a corrected FOV????

http://www.youtube.com/watch?v=xxEsx_yja2k

No, while it looks okay you really cant zoom out much further than that. I dont mind it being like that, the problem is question and looking around, you really do lose a lot of line of sight and it does make it more of a chore..

Wait a bit longer and see what happens I guess.. Its one of the few reasons I put off buying this game in release.

Widescreen Gaming Forum