Just Ordered my 3x Widescreens - VW198T

Post by **skipclarke** » 21 Aug 2008, 21:49

I called back today. I got another nice lady, who could not help me. She was able to find out that they do have a DOA swap policy, but only in the first seven days. That should be great, but it's seven days of purchase. Since I purchased them over the Internet, from Canada, it took 11 days for me to get them. So, I'm screwed.

I did ask for a supervisor, but none was available. She said that a supervisor should call me back in 24 hours, maybe 48 hours. We'll see...

At this point, it will be the EECB, and me making a huge splash of this on the front page of the WSGF. And then I will compile the warranty rules of each company. Putting all of that info in one place may be the best thing the WSGF ever does for the community.

packerfan · Post by **packerfan** » 21 Aug 2008, 22:57

225CAD isnt a bad deal for a 1680x1050 monitor, even if it is 19", nice find, but really sucks that they had so many problems when new :/

garcol · Post by **garcol** » 22 Aug 2008, 02:45

I have been following you Ibrin on these monitors. Sounded like a good way to go. Till this happened. Iam soo very sorry they are giving you the run around and hope they fix you up right.
Iam now searching and wondering what monitors to get. It sounds best to stay away from Asus as far as monitors go.

Mesh · Post by **Mesh** » 22 Aug 2008, 03:52

I'd say stay away from Asus period. They have been 0 support to me for either my ultras or all my motherboards up to this one. They changed their story and found a new excuse/scapegoat which wasn't them each time I put the thread back in their court.

Post by **skipclarke** » 22 Aug 2008, 04:41

Yea, I was really excited about the tight dot pitch and the space savings. No I'm really kicking myself in the ass as I could have just used a 20", bought form a US source and saved myself a ton of hassle.

[email protected] · Post by **[email protected]** » 22 Aug 2008, 07:44

I would gladly help you compile the warranty info. PM me if you do do it.

Post by **skipclarke** » 22 Aug 2008, 11:07

Oh, I'm doing it. I figure these pieces of information would be needed:

Warranty Duration
Warranty Type and Terms - Advanced Exchange, Return to Depot or OnSite. Who Pays Shipping? Is collateral needed?
Dead Pixel Policy
DOA Policy

Post by **skipclarke** » 23 Aug 2008, 06:11

I did get a call back from an ASUS supervisor earlier tonight. She offered to set me up for a swap, rather than a repair. That will cut down on the repair time, but I still have to pay shipping.

Let me make this clear... The people at ASUS have been great. It's a shame the company doesn't have policies in place, that allow them to provide level of satisfaction I want and that I feel the people at ASUS want to give.

So, I'm going to get these out this weekend, and get it all squared away soon.

Post by **Paddy the Wak** » 23 Aug 2008, 09:22

That's good news ... :D

garcol · Post by **garcol** » 23 Aug 2008, 11:30

Glad to hear they are helping you out!!!!

jayhigh · Post by **jayhigh** » 27 Aug 2008, 00:34

did you get your 19 widescreens?

i just ordered three 20" widescreens...
i hope it is worth it...
the more and more i read, the less it is supported...
i hope that will change in the future...

i dont know if 3x 17" (4:3 aspect) were better or if i had mad the right decision of buying 3x 20" (16:10 aspect) widescreens...

Post by **skipclarke** » 27 Aug 2008, 01:21

I did, and if you read earlier in the thread you'll see that two of them were DOA.

With a little rearranging on my desk, I've decided that I'm going to go with 3x22". Paddy and a number of people aren't having any problems with 3x1680x1050. You should be good to go.

Post by **Mach1.9pants** » 27 Aug 2008, 01:29

Yep I am having no more problems (with a NVidia card; apparetnly the AMD ones aren't so good) with 5040x1050 than I did with 3840x1024. Some games just won't do them and for them I can use the centres native res of 1920x1200...win all around IMO. Not quite the win of the chap who is lining up 3x30" but awesome none the less!

Post by **skipclarke** » 09 Sep 2008, 04:09

I got my two replacement screens today, and guess what - they both have bad DVI ports. So, four out of five have bad DVI ports. Can't believe it. They are refusing to refund my money.

Post by **GeneralAdmission** » 09 Sep 2008, 04:23

I got my two replacement screens today, and guess what - they both have bad DVI ports. So, four out of five have bad DVI ports. Can't believe it. They are refusing to refund my money.

That is not cool :evil: :evil: , and I'm fairly certain not legal.

I'd say it's time to take off the gloves. If they don't know who you are and what site you own, they need to know. From there, call up the BBB and also look up any relevant Consumer Affairs office for your state. Of course there is always the EECB route, even better if you can get a phone # to an executive. A buddy of mine was once getting the run-around from an insurance co that owed him repair and medical costs from a car accident, so I told him to simply say he was reporting them to the Dept. of Insurance (CA). He had a check within 3 days. :)

If you want I'll assist with information digging. Who exactly has refused to give you a refund, retailer or manufacturer?

Post by **skipclarke** » 09 Sep 2008, 06:05

I found all the names on the ASUS website, and got the email format from the support people I dealt with. I just sent the EECB. We'll see what happens.

[email protected] · Post by **[email protected]** » 09 Sep 2008, 07:00

Dude if you want funds to take legal action I will happily make a donation, these guys need to suffer. (not the support staff ASUS as a corp).

I have no problem with you using your position as site owner as leverage in negotiations.

Post by **skipclarke** » 09 Sep 2008, 07:23

I appreciate the passion and the support, but I don't have any desire to pursue any sort of legal action.

The reality is that they have a warranty, and they are (they really are) honoring the terms of that warranty. That being said, their processes and actions are crap for customer satisfaction, loyalty and retention.

In my letter I stated that over the lift of the WSGF, we've remained agnostic from "officially" recommending monitors. They are a tricking thing to buy, and a personal decision (much more so that a CPU or GFX). They are also a longer term investment.

We're not equipped here to do professional reviews. For that and other reasons, we've let the community speak up with their own input and experiences. Up until this point, I've simply been part of the community expressing my frustration. But, I'm quickly moving to officially warning people away from ASUS.

Post by **skipclarke** » 09 Sep 2008, 22:00

Just got off the phone with ASUS. They are upgrading my panels to VK222H models. And, they are working to reimburse the shipping on my first RMA.

All in all, a satisfactory resolution. I had asked for a refund, and was then going to buy new panels. This keeps me from having to buy a 2nd purchase. The VK222H has DVI, VGA and HDMI, so now I can get an Xbox360 again. ;-)

Billes · Post by **Billes** » 09 Sep 2008, 22:00

I've been really happy with my 22" LG Flatron's. 2ms response time and a great contrast ratio, plut the bezel's are nice and small compared to a lot of other offerings out there. Good luck getting everything sorted out!

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