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Yeah. I admit that the last chap I spoke to at Dell was really helpful... but my experiences of Acer, and my recent experiences of HP have left me deeply irritated toward them both.
Compare this to a shop I was in the other day, where they'll replace anything with no complaint as long as you've got a receipt. Which is reasonable - don't need the original packaging or anything. While computer companies want the original packaging before they'll honour any warranty or guarantee - which, if I think about it, is probably illegal. If you've got the item and the receipt, and it's failed within the allotted time... they're legally obliged to replace it.
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