Triplehead2go won't work

[Dr.Azbo]

Hello

I've bought a Matrox Triplehead2go Digital Edition. I have Connected everything corectly - the matrox dvi-dual cable into the th2go box and every 19inch monitor on each right position. the monitors are viewsonic vx924 with each 1280x1024px resoltion.

i will only get a picture on the left monitor in the 1280x1024 resolution. in the display options, there are another resolutions, but none of them work and the resolution 3840px1024px isnt there. if i choose one of the bigger resolutions, the left and the right monitor will say "outside of area"...

my system should 100% work with th2go, its a ati hd 4870 graphics card.

but the shit won't work, i'm pretty sad about it yet.

who can help?

[Mach1.9pants]

Have you tried installing the latest powerdesk software from matrox? What are using Vista/XP etc, any other system info.....

[Dr.Azbo]

Windows XP

Catalyst Graphics Driver

i've installed the software from the dvd

[Mach1.9pants]

Kay, uninstall the driver from the disk and install the correct XP and TH ones from here: http://www.matrox.com/graphics/en/support/drivers/ just to see if it is some weird PowerDesk-SE issue.

And we will take it from there :)

[Dr.Azbo]

ok i downloaded and installed it.

when i'm going to the wizard, i came to the step 2 "input cable connection"... i put the dvi-dual cable in the box, how in the image showed. But i always get this screen:



i tested it on anoter pc with windows xp sp3, but there it also won't work :(

do i have a defect matrox hardware?

[Mach1.9pants]

Sounds like a bad TH box, I am afraid. Contact Matrox direct. But make sure you have good USB connections, use a motherboard port. Check your cables and try a spare if you have another dual DVI cable.

But it is probably knackered I am afraid :(